What is our Warranty?

We designed, built and stand behind UpScale to last a lifetime. If UpScale ever fails do to a manufacturer defect or normal wear and tear, we'll make it right with an exchange or repair. Just contact us at Support@TheUpScaleScale.com.

UpScale’s limited warranty applies only to the Product when purchased through an authorized reseller. This warranty applies only to the normal use of the Product. This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Product.

What is our Return Policy?

We offer a 100% satisfaction, 30 day money back guarantee return policy on all purchases.  Within 30 days from purchase date, you can return your UpScale in new condition for a refund. Send us an email at support@TheUpScaleScale.com.

Shipping fees are non refundable and the customer is responsible for return shipping.

Exclusions and Limitations

UpScale’s limited warranty applies only to the Product when purchased through an authorized reseller. This warranty applies only to the normal use of the Product. This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Product.

Damages Limitation

To the maximum extent permitted by law, UpScale is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or damages to personal property as a result of using UpScale.