Everything you wanted to know about UpScale and The UpScale Scale on one page.
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Yes! Digital scales need to be zeroed every time they've been moved, even if it's just from the store up position to the down use position.
Apply a little pressure to your scale to wake it up. Some scales are ready to use as soon as the display shows zero. Some scales you need to wait until the scale turns off before weighing. Your owners manual will have the correct zeroing method for your scale.
If you're getting inconsistent readings from your scale, there's a few things you can do.
First, zero your scale before you use it following your scale manufacturer's instructions. This is the most common cause for inconsistent readings.
If you have tile floors, make sure the scales feet aren't hitting between tiles. Your floor needs to be flat. Sometimes certain tiles aren't as level as others. You may need to move your scale to a more level location. When testing scales, we observed that some scale are more sensitive to uneven tiles than other. You many need a different scale.
UpScale's sliding motion that locks and unlocks the mechanism also insures that it doesn't affect the accuracy of your scale. For this to work, there needs to be a small amount of slack in the sliding mechanism. Too much gap can cause the reading to be heavier than it should and too little can make the reading less than it should. See owners manual to adjust proper gap.
My scale was giving consistent readings buy now it's not. Very good chance the batteries are going dead. Many scales have a low battery indicator, but can give inconsistent readings before the indicator comes on.
Still having trouble? Send us a message at Support@TheUpScaleScale.com We'll be happy to assist you!
UpScale has not been tested with scales that have BMI sensors. We're not convinced that the BMI readings are accurate. That being said, as long as the attachment bracket can be attached to the scale without touching the sensor, it should work.
The UpScale Scale policies
UpScale is warranted for four years. If UpScale fails do to a manufacturer defect or normal wear and tear within four years from the purchase date, we'll make it right with an exchange or repair. Just contact us at Support@TheUpScaleScale.com.
UpScale’s limited warranty applies only to the Product when purchased through an authorized reseller. This warranty applies only to the normal use of the Product. This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Product.
To the maximum extent permitted by law, The UpScale Scale is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or damages to personal property as a result of using UpScale.
Yes! We offer a 100% satisfaction, 30 day money back guarantee return policy on all purchases. Within 30 days from purchase date, you can return your UpScale in new condition for a refund. Send us an email at Support@TheUpScaleScale.com. Shipping fees are non refundable and the customer is responsible for return shipping.
All orders over $50 ship for free. Orders under $50 ship for $5. We ship order received before 2:00pm Eastern time on the day they're received (Monday - Friday).
We're currently only accepting orders from the US, but send us an email to a href="mailto:email@example.com">Info@TheUpScaleScale.com and let us know what country to add to our international orders first.